Help desk pilot fish takes a support call form a user whose opening statement lays out the problem simply: “I can’t get to the site.”
Fish: Which site? We have lots. Internal? External? HR? Training? Search? Time keeping? Developer? Security? Executive team? Employee support? Customer support?
Fish: I need more information.
Caller: “The website.”
Fish (getting annoyed): Not helpful…
Caller: “The main one.”
Fish: Still not helpful.
Caller: “The one we log into.”
Fish: STILL NOT HELPFUL…
Be helpful to Sharky by sending me your true tale of IT life at firstname.lastname@example.org.